Refund Policy
How returns and refunds will work at WIWU EUROPE. Last updated: 26 October 2026. Draft for legal review.
1. Current status
No orders can be placed yet, so no refunds are being processed. The exact terms below must be confirmed by the seller before launch.
2. Your statutory right of withdrawal
For online purchases in the EU, consumers generally have 14 days from delivery to withdraw from a purchase without giving a reason. This right will always apply where the law grants it, regardless of anything else on this page.
3. Condition of returned items
Items should be returned complete and in the condition you received them. Opened hygiene-sealed products or opened liquids may be excluded where the law allows; any exclusion will be shown on the product page before purchase.
4. Faulty or wrong items
If something arrives damaged, faulty or different from what you ordered, you are entitled to a repair, replacement or refund under consumer law. The process for reporting this will be published with our support contact.
5. How refunds are paid
Refunds will go back to the original payment method in the currency you paid (EUR). Who pays return postage and the refund timeframe have not been decided yet and will be stated here before launch.
6. Return address
Wiwu Europe Innovation SL, C/ Papiro 7-9, Fuenlabrada, Spain. Please contact [email protected] before sending any item so we can confirm your return.